Call us on 01226 710588 Looking for a job or career with us? Join the Team Make an Enquiry via our Contact Form
We have a fantastic range of recruitment opportunities available throughout our service. Take a look at our Vacancies page to learn more about the roles available... Read more...
Quality Care at Flexi Care and Support

Flexi Care & Support...
Quality Assurance

At Flexi Care & Support, we aim to provide a positive, enriching experience and the best possible outcomes for everyone accessing our services.

Our service respects people’s rights, privacy and dignity and is committed to enhancing the quality of life of each and every individual we work with. We recognise that continuous quality improvement and development of our services is the only way to achieve this.

That’s why, as well as following the Care Quality Commission’s (CQC) standards and other local and national quality schemes, we also are signed up to the Driving Up Quality Code.

Following the shocking abuse of people with learning disabilities at Winterbourne View, the government and many other organisations are taking action to make sure that this never happens again.

We and many other providers have made a commitment to listen to the people we support and support them to build lives that have meaning for them.

The Driving up Quality Code sets out five key standards:

  1. Support is focused on the person
  2. The person is supported to have an ordinary and meaningful life
  3. Care and support focus on people being happy and having a good quality of life
  4. A good culture is important to the organisation
  5. Managers and board members lead and run the organisation well

Driving Up Quality Logo - Flexi Care & SupportBy committing to the Driving up Quality Code we can help to ensure that abusive services such as Winterbourne View are never repeated.

For further information about the Driving Up Quality Code please click the link -

The Recognised Provider List (RPL) lets adults who are looking for packages of care and support in Barnsley choose from a list of providers that follow a clear quality framework.

In order to have recognised provider status and the quality mark, FlexiCare & Support have met a set of standards determined by Barnsley MBC. Only providers who have met this quality criteria, can display the RPL Logo.

Recognised Provider List (RPL Registered) - Flexi Care & SupportThe RPL is for adults requiring services who are either in receipt of a direct payment, including supported managed accounts (SMA), or who are private self-funders.

For further information about the Recognised Provider List (RPL) please click the link -

We value feedback from the people who use our services, their family and carers, our staff, service commissioners and other professionals.

If you have feedback about any of our services, you can contact us on: or alternatively, fill out a form on our contact page.

Our 2023 Customer Satisfaction Survey can be found at: Customer Satisfaction Survey 2023

< Back to About us

We are a family of four with two adults at 22 years who require additional support. One has learning difficulties and the other is registered blind/partially sighted and has Cerebral Palsy, so both require different support. Flexi Care has met both their needs without a doubt. I would not hesitate to recommend Flexi Care to any family or individual who requires support at home or in the community. The support staff are punctual and friendly and we see them more as friends now than support for our boys. Flexi Care has made a massive difference to their lives as well as our own... Michael - Flexi Care & Support Client

Advice & Support

Our team members are trained to support you to become as independant as possible, achieve the things you want to do, and help you plan for the future.

They will:

  • Empower you to make your own choices by providing any information, advice or support you need
  • Respect your confidentiality by keeping any information you share private - they will only share information with services, such as your GP or Social Worker if they think you are at risk
  • Treat you with dignity and respect at all times
  • Support you to achieve your personal goals at home or in the community and help you access activities that you enjoy, whilst ensuring your safety and wellbeing
View Advice & Support page >